Billing FAQ

Short answers to the questions studios ask before adding a card.

Who charges my card?#

Paddle.com, as merchant of record. The statement says PADDLE.NET AURIX*. Paddle handles VAT/GST, receipts and refunds.

When am I charged?#

On the first of the month for the previous month's usage plus the current month's subscriptions. Cards are verified with a $0 authorisation when added.

Is there a free tier?#

Yes: 50 concurrent participants, 20,000 participant-minutes per month, every SDK, no card, no time limit.

What exactly is a node-hour?#

One dedicated node of a size running for one hour, billed to the minute. See Pricing.

What happens at my spending limit?#

Quality degrades in four steps; at 120 % of the limit new connections are refused. Nobody is disconnected. Spending limit

Can I get a refund?#

Unused subscription time within 14 days of first purchase, yes; usage already consumed, no. Refund policy

VAT and invoices for companies#

Add your VAT id in the Paddle checkout; invoices show it and reverse-charge applies where it should. Invoices are PDFs under Billing → Invoices.

Which currencies?#

Prices are in USD; Paddle charges in your card's currency at its rate.

Can I pay by invoice / wire?#

From $500 / month, net 30 — [email protected].

What if payment fails?#

You get an e-mail and a billing.payment_failed webhook and we retry the charge. Per the terms unpaid invoices may suspend new capacity after 14 days and the account after 30 — we write to you before either. Nothing is deleted.

How do I cancel?#

Cancel the Indie subscription under Billing; it stays active until the end of the paid period. Cloud nodes stop billing the moment they are stopped. Deleting the organisation removes everything after invoices are settled.